Values
FAIRNESS – “the quality of treating people equally or in a reasonable way”
Treats everyone equally and according to the law
Ensures that atmosphere is conducive for people to speak up
Shows transparency in dealings with people by representing facts openly & honestly
Actively listens in order to understand people’s opinions, needs and wants
HONESTY – “the quality of being honest”
Always telling the truth and never stealing or cheating
Not hiding the truth
Showing an honest mind or attitude
Giving true facts about something
IMPARTIALITY- “the quality of not supporting one person or group more than another”
Does not give an advantage to either party
Remains neutral by not supporting either side in a disagreement
Makes fair judgements that are unbiased and based on facts
Is open, listens actively and hears all relevant parties
INDEPENDENCE – “the freedom to make your own decisions without needing help from other people”
Freedom from control
Accepts responsibility for own actions and finds solutions
Takes complete ownership of problems
INTEGRITY – “the quality of being honest and having strong moral principles
Consistent in the way he/she treats people
Willing to challenge inappropriate behaviour
Represents facts honestly
Open, honest, truthful and have no hidden agendas
PROFESSIONALISM – “the quality of maintaining a high standard of performance in a way that shows skill and experience”
Courteous to clients
Shows great skill and ability when carrying out tasks
Displays competence in all dealings with clients
TRUSTWORTHINESS – “the quality of being reliable, honest and sincere”
Keeps promises to clients
Delivers on commitments
Can be relied upon to do what is expected, correctly and honestly
To have confidence and belief that what is being told is true or correct