CMAC VALUES

FAIRNESS :                          KUPHATSA BANTFU NGEKULINGANA

HONESTY :                          BUCINISO

IMPARTIALITY :                    KUNGABANDLULULI

INDEPENDENCE :             KUKHULULEKA

INTEGRITY :                         BUCOTFO

PROFESSIONALISM :        BUNGCWETI

TRUSTWORTHINESS :     KWETSEMBEKA


STRATEGIC INTENT      -    #1 DISPUTE PREVENTION

                                           -    #2 DISPUTE RESOLUTION             

                                           -    #3 CASE MANAGEMENT SYSTEM            

                                           -    #4 ORGANIZATIONAL ALIGNMENT

                                           -    #5 MARKETING OF THE COMMISSION              

FAIRNESS – “the quality of treating people equally or in a reasonable way” 

• Treats everyone equally and according to the law
• Ensures that atmosphere is conducive for people to speak up
• Shows transparency in dealings with people by representing facts openly & honestly    Actively listens in order to understand people’s opinions, needs and wants

HONESTY – “the quality of being honest”

• Always telling the truth and never stealing or cheating
• Not hiding the truth
• Showing an honest mind or attitude
• Giving true facts about something

 

IMPARTIALITY  -  “the quality of not supporting one person or group more than another”

    Does not give an advantage to either party
    Remains neutral by not supporting either side in a disagreement
    Makes fair judgements that are unbiased and based on facts
    Is open, listens actively and hears all relevant parties

INDEPENDENCE – “the freedom to make your own decisions without needing help from other people”

• Freedom from control
• Accepts responsibility for own actions and finds solutions
• Takes complete ownership of problems

 INTEGRITY – “the quality of being honest and having strong moral principles

• Consistent in the way he/she treats people
• Willing to challenge inappropriate behaviour
• Represents facts honestly
• Open, honest, truthful and have no hidden agendas

      
PROFESSIONALISM – “the quality of maintaining a high standard of performance in a way that shows skill and experience”

• Courteous to clients
• Shows great skill and ability when carrying out tasks
• Displays competence in all dealings with clients     

 TRUSTWORTHINESS – “the quality of being reliable, honest and sincere”

• Keeps promises to clients
• Delivers on commitments
• Can be relied upon to do what is expected, correctly and honestly
• To have confidence and belief that what is being told is true or correct