About Us - 2


IMPARTIALITY  -  “the quality of not supporting one person or group more than another”

    Does not give an advantage to either party
    Remains neutral by not supporting either side in a disagreement
    Makes fair judgements that are unbiased and based on facts
    Is open, listens actively and hears all relevant parties

INDEPENDENCE – “the freedom to make your own decisions without needing help from other people”

  • Freedom from control
  • Accepts responsibility for own actions and finds solutions
  • Takes complete ownership of problems

 INTEGRITY – “the quality of being honest and having strong moral principles

  • Consistent in the way he/she treats people
  • Willing to challenge inappropriate behaviour
  • Represents facts honestly
  • Open, honest, truthful and have no hidden agendas

PROFESSIONALISM – “the quality of maintaining a high standard of performance in a way that shows skill and experience”

  • Courteous to clients
  • Shows great skill and ability when carrying out tasks
  • Displays competence in all dealings with clients     

 TRUSTWORTHINESS – “the quality of being reliable, honest and sincere”

  • Keeps promises to clients
  • Delivers on commitments
  • Can be relied upon to do what is expected, correctly and honestly
  • To have confidence and belief that what is being told is true or correct