IMPARTIALITY  -  “the quality of not supporting one person or group more than another”

    Does not give an advantage to either party
    Remains neutral by not supporting either side in a disagreement
    Makes fair judgements that are unbiased and based on facts
    Is open, listens actively and hears all relevant parties

INDEPENDENCE – “the freedom to make your own decisions without needing help from other people”

• Freedom from control
• Accepts responsibility for own actions and finds solutions
• Takes complete ownership of problems

 INTEGRITY – “the quality of being honest and having strong moral principles

• Consistent in the way he/she treats people
• Willing to challenge inappropriate behaviour
• Represents facts honestly
• Open, honest, truthful and have no hidden agendas

      
PROFESSIONALISM – “the quality of maintaining a high standard of performance in a way that shows skill and experience”

• Courteous to clients
• Shows great skill and ability when carrying out tasks
• Displays competence in all dealings with clients     

 TRUSTWORTHINESS – “the quality of being reliable, honest and sincere”

• Keeps promises to clients
• Delivers on commitments
• Can be relied upon to do what is expected, correctly and honestly
• To have confidence and belief that what is being told is true or correct