About Us - 2
IMPARTIALITY - “the quality of not supporting one person or group more than another”
Does not give an advantage to either party
Remains neutral by not supporting either side in a disagreement
Makes fair judgements that are unbiased and based on facts
Is open, listens actively and hears all relevant parties
INDEPENDENCE – “the freedom to make your own decisions without needing help from other people”
- Freedom from control
- Accepts responsibility for own actions and finds solutions
- Takes complete ownership of problems
INTEGRITY – “the quality of being honest and having strong moral principles
- Consistent in the way he/she treats people
- Willing to challenge inappropriate behaviour
- Represents facts honestly
- Open, honest, truthful and have no hidden agendas
PROFESSIONALISM – “the quality of maintaining a high standard of performance in a way that shows skill and experience”
- Courteous to clients
- Shows great skill and ability when carrying out tasks
- Displays competence in all dealings with clients
TRUSTWORTHINESS – “the quality of being reliable, honest and sincere”
- Keeps promises to clients
- Delivers on commitments
- Can be relied upon to do what is expected, correctly and honestly
- To have confidence and belief that what is being told is true or correct
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