Welcome to CMAC Website

Our Vision

To be the Preferred, and Trusted Professional alternative Dispute Resolution and Social Justice agency

Our Mission

To provide Sustainable, Speedy and Accessible, Dispute Prevention and Resolution Services, Promote Harmony, ensure decent work.

Our Values

Fairness, Honesty, Impartiality, Independence, Integrity, Professionalism and Trustworthiness

The Conciliation, Mediation and Arbitration Commission (CMAC) is a Category 'A' group 'C' Government Public Enterprise under the Ministry of Labour and Social Security established in terms of of Section 62 of the Industrial Relations Act No. 1 of 2000 as (Amended). CMAC Governing Body is a tripartite body composed of a Chairperson and eight other members appointed by the Minister of Labour Advisory Board. The Board is constituted by two Representatives from organized labour, two representatives from organized business, two Government Representatives, two special skills and an Independent Chairperson. The Executive Director is an ex-officio member of this Governing Body and its Secretary.

Core Functions of the Commission


  • We will treat people equally and in reasonable way.
  • We will treat everyone according to the Law.
  • We will ensure that the atmosphere is conducive for people to speak up.
  • We will show Transparency in dealings with people by presenting facts openly and honestly.
  • We have the quality of being honest.
  • We will tell the truth and not hide the truth.
  • We will display an honest mind and attitude.
  •  We will not support one person or a group over another.
  • We will not give an advantage to either party.
  • We will remain neutral by not supporting either side in dispute.
  •  We are free of control in our decision making.
  • We take responsibility of our actions and find solutions.
  •  We observe strong moral and legal principles.
  • We are consistent in the way we treat our internal and external stakeholders.
  • We are willing to challenge inappropriate behavior.
  • We strive to maintain high standards of performance in a way that shows skill and experience.
  • We are courteous to clients.
  • We services and display great skills and abilities.

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